This page explains how store orders, parts freight, bulky-item delivery, pickup, and return requests are generally handled through the website.
Nebular may supply a mix of stocked items, special-order items, quote-only products, and bulky freight items. Dispatch timing can vary depending on product type, supplier availability, and whether freight needs manual confirmation before the order can be sent.
Smaller items may be sent by standard courier where the website shipping settings allow it. Larger or heavier items may require a manual freight quote, depot collection, commercial delivery planning, or direct contact before dispatch can be confirmed.
Where pickup is offered, customers should wait for confirmation that the item is ready before arriving. Pickup timing may depend on stock, supplier lead time, or current workshop scheduling.
Any delivery timeframe shown on the website is an estimate only. Freight carriers, supplier delays, special-order items, and commercial delivery constraints can all affect the final timing.
Customers should inspect delivered goods as soon as reasonably possible and contact Nebular promptly if an item arrives damaged, incomplete, or clearly incorrect.
Change-of-mind returns may be accepted at Nebular's discretion, especially for standard stocked items returned unused and in saleable condition. Freight, special-order, custom, or workshop- specific items may not be suitable for change-of-mind return once ordered.
If an item is faulty, damaged, or materially not what was ordered, customers should contact Nebular as soon as possible so the issue can be assessed and the next step agreed. That may involve repair, replacement, refund, or supplier assessment depending on the item and the circumstances.
Some items are intentionally left as contact for quote because freight, fitment, stock timing, or product scope can vary too much for a clean fixed-price checkout. Those items may require manual confirmation before an order can proceed.
